Privacy Policy and Data Compliance

3k image solutions is committed to ensuring that your privacy is protected.  This privacy policy sets out how 3k image solutions uses and protects any information that you provide to us when you use our website or contact us.

The security of your information is important to us and if you have any concerns or would like to know more about the information we hold about you please feel free to get in contact.

What information do we collect from you?

We collect data from our customer and suppliers including information such as your name, email address, telephone numbers and addresses, email and responses to emails and this information is held on our computers and in some instances online in a password secured database. In some instances we also hold information about the related services that we provide to you including information like the date of your domain name renewal and fees that we charge.  If you want to see the full extent of the information that we hold on file for you then this can be provided on request.

How can I access the information that you hold about me?

You can access information on request free of charge** by contacting us directly.  Your main point of contact relating to your data is Jason Houlston who can be contacted on 0191 5650522 or email him via our website contact form or using jason@3k-design.co.uk.

** If your request is repetitive or will require extensive administrative work without a strong valid reason then there may be an administration charge however we will advise you once you have made your request.

We will endeavour to respond to any requests for information within 15 working days.

Why do we collect this information?

We collect and hold your information for the purposes of conducting business with you. In the case of suppliers we hold information so that we can easily contact you if necessary to order goods and services or seek support. We retain customer contact information so that we can contact you if necessary relating to work that we are currently undertaking for you.  We also sometimes use customer contact information to send out marketing notifications about new products and services we provide, to invoice for work undertaken or to update our customers about changes to their services.

Who might we share your information with?

We share some information with third party service suppliers as required to enable us to deliver our service to you for example if we are providing a print management service then we need to provide your delivery address to the print company. 

Hosting Services

We are a reseller of hosting services through Fasthosts and Heart Internet.

We provide contact information to both of these companies as required when registering a domain name or setting up hosting or email services on your behalf.  This information is required to be able to purchase a domain name and is required by the central registrar of domain names before registration is allowed. 

Both companies retain your basic contact information including your name, company name, address, email address and phone number on file as part of the service and renewal process.  If we are providing email services then both companies also hold details of any email accounts that have been set up on your behalf and how to access these email accounts. Details of any services that are currently being supplied by either company is linked to your contact information.

Google Analytics

We use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

What do we do with your information?

The information we hold about you is used to assist us in the process of conducting business with you. We may on occasion, if you have consented, also use your information for marketing purposes to be able to send out updates that may be relevant to you.  We do not use the information to profile you in any way as a customer or restrict our services or our support in anyway based upon the information that we hold on file.

How long do we hold your information for?

We hold information as required by law for accounting purposes and we do not delete this information.  Details of email communication are usually held for a period of around 2-3  years as we may need to refer back to previous communication for business purposes.  If we believe that you will no longer be working with us then we will remove your contact information and any associated data upon request or we will ensure that the data is removed at a convenient time in our administration schedule.  We are committed to conducting a yearly review of the data we hold at which point we will decide whether or not that data is required and delete as necessary.  We will also conduct a data review if there are any significant changes in circumstances.

How do you use cookies on your website?

We may at times use cookies on our website to help with ecommerce transactions and to identify that you are logged in.  In some instances cookies also allow us to keep you logged in between visits to our site.  A cookie in no way gives us access to your computer and we do not store sensitive information in cookies that we set.  A cookie is a small file which is placed on your computer's hard drive by your web browser.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you wish or you can choose to disable them on our site if you wish.